Refund policy

Background

All transactions conducted through Popular Blooms are processed under the name of Popular Plant and Bulb Nursery, which serves as the legal entity for Popular Blooms in all aspects. The terms “we”, “us” and “our” refer to Popular Plant and Bulb Nursery.  Popular Plant and Bulb Nursery operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience.

Return Policy

Perishable goods such as flowers, flowering bulbs, seeds, and plants cannot be returned or exchanged.

Damaged Product Refund Policy

At Popular Blooms, we take great care in packaging our products. However, if you receive a damaged item, please follow these steps to ensure a swift resolution:

  1. Notification: Contact our customer support team at info@popularblooms.com within 48 hours of delivery. Include your order number, a detailed description of the damage, and an image of the damaged product.

  2. Verification: Our team will review the details you provide. Once confirmed that the product is damaged, you will have the following options:
    1. Re-delivery: We can send a replacement for the damaged item at no additional cost.
    2. Refund: You may opt for a full refund or a partial refund if only part of the shipment is damaged. The refund will be issued to your original mode of payment and typically reflects in your account within 7-10 working days, according to standard banking timelines.

  3. Return of Damaged Item: For damaged items, you may be required to return the product. Detailed instructions for the return will be provided by our customer service team.

  4. Partial Damage: In cases of partial damage, we will discuss and agree on the value of the damage and the corresponding refund with you before processing the refund.

Wrong Product Refund Policy

At Popular Blooms, we strive to ensure that you receive the correct products with every order. However, if you receive an incorrect item, please follow these steps:

  1. Notification: Notify our customer support team at info@popularblooms.com within 48 hours of receiving your order. Please include your order number, a description of the incorrect item, and an image of the item received.

  2. Verification: Our team will verify the information provided. If it is confirmed that the wrong product was sent, we will arrange for the correct item to be delivered to you at no additional cost.

  3. Return of Incorrect Item: You may be required to return the incorrect item at no additional cost. Our customer service team will provide instructions on how to proceed with the return.

  4. Refund Option: If the correct item is no longer available or if you prefer, you can request a full refund for the incorrect item, which will be processed back to your original mode of payment. This amount typically reflects in your account within 7-10 working days, in accordance with standard banking timelines.

We appreciate your understanding and are committed to resolving any issues promptly to ensure your satisfaction with our products.